Frequently Asked Questions
Everything you need to know about shopping with Omi AI.
How long does shipping take for Omi AI products?
Standard shipping typically takes 3 to 7 business days within the continental United States. International shipping times vary by location, usually ranging from 10 to 15 business days.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to our live tracking portal to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on electronic goods?
All electronic products purchased from Omi AI come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.
How can I contact customer support?
Our dedicated support team is available 24/7 via the live chat icon on our website or by emailing support@omiai.com for more detailed inquiries.